Effective as of 01/10/2016

Company Information Rose and Millie Ltd address and office is Bay Tree House, Gordon Road, Curdridge, Southampton, Hampshire SO32 2BE and we

are registered in England and Wales, our company registration number is 9854947.  Our email address is sales@roseandmillie.com

 

About Rose and Millie Ltd Site

Eligibility – To be eligible to purchase goods on this site and lawfully enter into a contract with Rose and Millie Ltd on this site under English law you must a) be aged over 18 years old, b) be the holder of a valid credit/debit card or PayPal account.

 

Language – The contract between you and Rose and Millie Ltd will be concluded in English.

 

Before you place an order – Please read our terms and conditions carefully, prior to placing an order with us.  By placing an order with Rose and Millie Ltd you will be deemed to have read, understood and agreed to these Terms and Conditions.  If you are unhappy with any aspect of these, then you should contact us before placing an order.  These terms and conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.  This does not affect your non-excludable statutory rights.  This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.  Whilst we ae happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

 

Placing an Order – A contract between the customer and Rose and Betty Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer’s statutory rights. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

 

You will be guided through the order purchase process by a series of simple instructions and will have the opportunity to review your order and confirm it is correct prior to order completion. Once you have placed your order, we will send you an email acknowledgement providing you with your order details and the value of your order, which has been debited to your debit/credit card/PayPal account. This is not an order acceptance form from Rose and Millie Ltd.

 

Unless we have notified you that we cannot accept your order or you have cancelled your order in accordance with our cancellation procedure, our acceptance of your order and the completion of the contract between Rose and Millie Ltd will take place when we have dispatched the ordered goods to you. To cancel an order that has already been dispatched, you will need to follow the returns procedure.

 

We may not accept your order if an item is out of stock, we are unable to obtain authorisation on your payment, we suspect fraudulent activity or a violation of our terms and conditions (including our Privacy Policy) or if we identify a product or pricing error. Prices and availability of goods are subject to change without notice. Every effort is made to ensure that this will not happen. If we are unable to complete your order following our order acknowledgement, we will contact you by telephone or email advising you of this. If you require any help with your order, please email us at sales@roseandmillie.com

 

Delivery – Our standard delivery cost is £2.99 or free on all orders over £50 for all UK mainland orders. For all other locations, please email us for a delivery quote. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders should be dispatched within 5 working days of the order being placed. Our chosen delivery service is MyHermes who estimate that delivery takes approximately 3 working days. Any delivery timescales are approximate. Orders may be delivered in more than one part. We do not accept any liability for delay in delivery caused by third parties, weather conditions or any other reason outside of our reasonable control.

 

The Right to Cancel – You may cancel your order (once accepted by us) for any reason up to 14 calendar days after receipt of goods. The cancellation period will expire after 14 days from receipt of goods. To exercise the right to cancel you must inform us of your decision to cancel by a clear statement. Please put your cancellation in writing and email us at sales@roseandmillie.com.Alternatively,y you can complete a model cancellation form which is provided below to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

Rose and Millie Ltd, Bay Tree House, Gordon Lane, Curdridge, Southampton, SO32 2BE, sales@roseandmillie.com

 

I/We (*) hereby give notice that I/We (*) cancel my/our contract of sale of the following goods

 

 

 

 

 

Ordered on/received on (*)

 

Order reference number (as shown on dispatch note)

 

 

 

Name of Consumer(s)

 

Address of consumer(s)

 

 

 

 

Signature of consumer(s) (only if this form is notified on paper)

 

 

Date:

 

 

Please complete the form and return it to Rose and Millie by post or email: Rose and Betty Ltd, Bay Tree House, Gordon Lane, Curdridge, Southampton, SO32 2BE, sales@roseandmillie.com

 

If you do not cancel the contract within this time any payments made by you will be refunded in full including the delivery charge within 14 days of receipt of returned goods. Or 14 days after the day you provide evidence that you have returned the goods. (Please note we will not reimburse supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of right to cancel before the cancellation period has expired. Please note the returned goods must be in a saleable condition. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

 

Returns Policy – If you are not entirely happy with the products that you have chosen you may return them to us within 28 days or receipt. We will be more than happy to offer you an exchange provided that the products are returned complete, in perfect condition, unused, and with the original packaging. Unfortunately, we cannot accept items for a refund or exchange if they have been damaged. Please note unless the goods are faulty, the cost of returning goods must be met by the customer and they will not be reimbursed for the cost of postage by Rose and Millie Ltd.

Unless faulty, earrings cannot be returned. This is due to hygiene reasons and does not affect your statutory rights.

How to make a return – For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us, please: Complete the reverse side of the of the invoice/delivery note (which comes with your order) and make a note of what you would like to exchange it for. Pack the items back in the parcel in the same way they were dispatched to you, enclose a copy of the invoice/delivery note and send it back to Returns Department, Rose and Millie Ltd, Bay Tree House, Gordon Lane, Curdridge, Southampton, SO32 2BE. When returning items, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. Please not when exchanging items, there will be a new delivery charge for the exchanged items.

 

Faulty Items – To return any faulty products to us, please: Complete the reverse side of the invoice/delivery note (which comes with your order) and clearly mark whether you would like a refund or exchange.  Pack the items back in the parcel in the same way as they were dispatched to you, enclose the invoice/delivery note and send it back to Returns Department, Rose and Millie Ltd, Bay Tree House, Gordon Road, Curdridge, Hampshire, SO32 2BE.  When returning items, you are strongly recommended to obtain proof of posting.  We cannot accept responsibility for parcels lost in transit.  We will only refund or provide an exchange for the costs of postage if the return item is faulty.

 

Payment and Taxes – We accept online payment in a secure environment by credit card or debit card.  We currently accept payments by PayPal, MasterCard, Maestro, Visa, Visa Debit, Amex and Visa Electron.  All transactions are shown in £ Sterling.  All prices quoted on this website are accurate at the time of publication and are quoted in £ Sterling where appropriate are inclusive of UK sales tax (VAT) at the current rate but exclusive of delivery charges.  If your order is being dispatched to a destination outside the European Community (EC) then your sales order will be zero.  If your order is being sent to a member of state of the EC, then the selling price will include VAT at the current.  The current rate of Vat is 20%.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

 

You must pay using one of the above methods.  By making a payment you confirm that the credit or debit card that is being used is yours.  All credit/debit cardholders are subject to violation checks and authorised by the card issuer.  If the issuer for any reason refuses to authorise payment to us, pre or post payment, we will not be liable for a delay or cancellation of your order.

 

Acceptance of Goods – When you receive your goods, you must inspect them carefully.  You will have deemed to have accepted them unless you notify us that you have cancelled your order and/or you return them to us in accordance with our returns procedure.  If you take no such action, then we will not be obliged to refund you.

 

 

Privacy Policy – Please read our Privacy Policy which forms a part of these terms and conditions and governs your visit to this site.

 

Complaints – Should you wish to make a complaint, please put it in writing, and or post or email to the following details; By email to: sales@roseandmillie.com

Please referee COMPLAINT in the subject line.

By post to:

Rose and Millie Ltd, Bay Tree House, Curdridge, Southampton, Hampshire SO32 2BE

Any complaint made should include:

Contact details of the Complainant (including postal and e-mail address).

  • The subject of the complaint.
  • Date of purchase and details of product purchased

Complaints should be made immediately of the Complainant becoming aware of the grounds for a complaint.

 

How we will handle complaints – As soon an as formal complaint has been received, we will aim to acknowledge within five working days.  We will look to respond no later than 4 weeks from receipt of complaint following our investigation.  Please note that if the details of the complaint are not clear and concise and there is ambiguity about what the subject matter is, the Complainant will be asked to clarify certain points.

 

 

Disclaimer

Intellectual Property and Disclaimer

Copyright and trademark

The content of these pages (including pictures, designs, logos, photographs, text written and other materials) are the property of Rose and Millie Ltd or its content and technology providers or their respective owners.  ALL RIGHTS RESERVED.  The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole use of using this website or placing an order with Rose and Millie Limited or copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provide that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

 

Disclaimer and limitations of liability

Rose and Millie Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its directors or employees or for any fraudulent misrepresentation.  To the fullest extent permitted by law and save as provided above, neither Rose and Millie Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract or in negligence (whether it on the part of Rose and Millie Limited, or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of a connection with the use of this website, the supply of the products or their use or resale by you.   The limitations of liability in these conditions shall apply equally for the benefit of Rose and Millie Limited and any other associated companies of Rose and Betty Limited as if references to Rose and Millie Limited included references to each such associated company.  While Rose and Millie Limited uses reasonable endeavours to ensure that he information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Rose and Millie Limited will not be responsible for any errors or omissions or for results arising for the use of such information.  While Rose and Millie Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of corruption of material or data when downloaded onto any computer system.  Further, Rose and Millie Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website.  Rose and Millie Limited does not control these websites and is not responsible for their content.  Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Rose and Millie Limited.  The entire liability of Rose and Millie Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.  Rose and Millie Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.  Rose and Millie Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms to any third party.  You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission I writing of Rose and Millie Limited.  No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.  Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

 

Privacy Policy

Effective as of 01/10/2016

This privacy policy sets out how Rose and Millie Limited uses and protects any information that you give Rose and Millie Limited when you use this website.

Rose and Millie Ltd is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identifies when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Rose and Millie Ltd may change the policy from time to time by updating this [age.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 01/10/2016.

 

 

 

 

What we collect:

We may collect the following information:

name and job title

  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

Internal record keeping.

We may use the information to improve our products and services.

 

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  If you do not wish to receive these emails, you may unsubscribe at any time by emailing us at sales@rosenadmillie.com, please put UNSUBSCRIBE in the subject line, or clicking on the unsubscribe link at the bottom of the email we sent you.

 

From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone, or mail.  We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic, and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us

 

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at sales@rosandmillie.com

 

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the information held on you please write to Rose and Millie Ltd, Bay Tree House, Curdridge, Southampton, Hampshire, SO32 2BE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.